Employee Relations
Follow employee relations requests
Create cases and follow dependant requests in the appropriate workspace.
Before you begin
Choose the designated case or dependant-request workflow. Only include information appropriate to that record and its access controls.
Follow employee relations requests
Open Employee Relations and choose Cases or Dependant requests.
Create a case or open an existing record.
Add the required details and follow the case’s activity and status.
Authorized administrators review dependant requests and case follow-up.
Key concepts & fields
| Concept | What to know |
|---|---|
| Case | A record for employee relations follow-up, with its own details, activity, and status. |
| Dependant request | A separate request workflow for dependant information. |
| Access | Case visibility is permission controlled; employee Timeline notes are a different, employee-visible area. |
Troubleshooting
A case cannot be found
Confirm the case reference and your access with an authorized administrator.
A request is awaiting follow-up
Open its detail record and inspect its current status and recorded activity before submitting another request.